Refund and Return Policy

Cases for Exchange/Return or Refund/Deposit Return:

1. Products with manufacturing defects.
2. Products delivered with the wrong quantity, information, or model compared to the order.
3. Prepaid orders that were canceled or not successfully delivered to the customer.

Conditions for Exchange/Return or Refund/Deposit Return:

1. The product received by LAMY must be in its original condition, showing no signs of prior use.
2. In cases of product defects or damage during transportation, customers are kindly requested to provide video footage of the unpacking or images of the products immediately after receiving the delivery for LAMY's confirmation.

Procedure for Exchange/Return or Refund/Deposit Return:

Step 1: Customers are to contact LAMY and request a refund. To expedite the refund process, customers are kindly requested to provide product images and confirm the time of delivery.

Step 2: LAMY will review and respond with the results of the examination.

Step 3: LAMY will proceed with the refund process.

Estimated Time for Exchange/Return or Refund/Deposit Return: Payment Method Estimated Refund Time Payment via E-wallet (Momo/Vnpay...) 1 to 3 business days Cash on Delivery (COD)/Bank Transfer/ATM 5 to 7 business days Debit/Credit Card Payment (Visa/MasterCard/JCB) 7 to 15 business days

In cases where the refund has not been received after the aforementioned timeframe, customers are kindly requested to contact the hotline at +8496.8888.214 for assistance.

Note:

1. LAMY covers all transportation costs for exchanges/returns.
2. The estimated refund time is calculated from the date of LAMY's confirmation of the refund process.
3. The bank account details must match those of the person who made the order's payment. For installment payments, the refund time will depend on the customer's bank.
4. LAMY does not apply different refund methods from the payment method chosen by the customer beforehand.

For any questions related to our refund and return policy, please contact our customer service team at info@lamyco.com or call us at +8496.8888.214. We appreciate your understanding and patience throughout this process.

Please note that this refund policy may change without prior notice and was last updated on October 10, 2020. Thank you for choosing to shop at Lamyco.com!