The Lyz and Liam Confidential Bracelet LL2004

How to Measure Ring Size

Step 1: Prepare a small strip of paper, approximately 1cm x 10cm.

Step 2: Wrap the paper strip around the widest part of the finger where you intend to wear the ring. Ensure that the paper is not wrapped too tightly, allowing for a comfortable fit.

Step 3: Mark the point on the paper strip where it overlaps.

Step 4: Remove the paper strip and use a ruler to measure the distance from the beginning of the strip to the marked point. This measurement, in millimeters, is the circumference of your finger.

Step 5: Once you have the finger circumference, refer to the ring size conversion table provided below to determine the appropriate ring size:

Finger Circumference (mm) | Ring Size
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Using this table, you can identify the corresponding ring size based on the measured finger circumference. For example, if your finger circumference is 55mm, the suitable ring size would be 6.

Please note that this method serves as a general guide, and the results may not be entirely accurate. For the most precise ring size measurement, it is recommended to consult a professional jeweler or visit a jewelry store for assistance.

Shipping Policy

1. Target and Scope of Delivery:
The delivery policy applies to all customers placing orders through the lamyco.com website.
LAMY provides shipping services to customers nationwide.

2. Methods of Delivery:

A. In-Store Pickup:
- For customers who purchase in-store or through the LAMY website, please inspect the merchandise thoroughly, cross-reference the products with the documentation and warranty certificates before receiving the items.
- In cases where items need to be transferred from another store within the same network, a store representative will contact you to arrange a suitable delivery time.

B. Intra-city Delivery: Hanoi,
- Delivery fee within the city: 25,000 VND per order.
- Our delivery personnel will contact customers without specific time preferences to arrange a suitable delivery time.
- For customers with specific time preferences, our delivery personnel will contact and schedule the delivery according to the customer's request.
- Except for situations requiring urgent delivery or deliveries outside the store's working hours, our staff will contact and coordinate with the customer for an appropriate delivery time.
- Please check the product immediately upon receipt from our delivery personnel. If there are any issues related to type, quality, or quantity that do not match the order, please notify us promptly.

C. Inter-province Delivery: Through GHTK.VN service
- When placing an order, please provide all necessary and accurate information as requested to facilitate the quick provision of goods and prompt payment receipt. We are not responsible for delays or losses in delivery due to inaccurate information provided by the customer.
- The delivery time is estimated to be from 2 to 4 days (excluding Sundays or public holidays). The fee is 25,000 VND per product. This time frame is approximate.
- Orders placed on Sundays, public holidays, or during Tet holidays will be processed from 4:00 PM on the Monday two weeks later or the first working day after the public holiday or Tet holiday.
- Please inspect the goods upon delivery by the courier. If there are any issues related to type, quality, or quantity that do not match the order, please notify us for coordination with the courier for resolution.

D. Order Changes or Cancellation:
- Customers can change or cancel orders in the following situations:
- If the store has confirmed the product but has not shipped it.
- If the product has already been shipped, any changes will incur shipping fees borne by the customer.
- Typically, after receiving the order information, we will process the order within 24 hours and provide information regarding payment and delivery. The delivery time is usually within 2-4 days from the order confirmation date or as agreed upon during order placement. However, delivery times may be extended in unforeseeable circumstances, as previously communicated to the customer.

- Regarding Shipping Fees: We use external shipping services, so shipping fees will be calculated based on the shipping providers, location, and order volume. Specific fee details will be provided to the customer upon order confirmation.

LAMY is committed to providing reliable delivery services and a clear shipping policy to ensure the best shopping experience for our customers on our website.

For any further questions, please don't hesitate to contact us at help@lamyco.com or call us at +84968888214.

This shipping policy is subject to change without notice. Last updated on June 19, 2023. Thank you for choosing Lamyco.com!

Refund and Return Policy

Cases for Exchange/Return or Refund/Deposit Return:

1. Products with manufacturing defects.
2. Products delivered with the wrong quantity, information, or model compared to the order.
3. Prepaid orders that were canceled or not successfully delivered to the customer.

Conditions for Exchange/Return or Refund/Deposit Return:

1. The product received by LAMY must be in its original condition, showing no signs of prior use.
2. In cases of product defects or damage during transportation, customers are kindly requested to provide video footage of the unpacking or images of the products immediately after receiving the delivery for LAMY's confirmation.

Procedure for Exchange/Return or Refund/Deposit Return:

Step 1: Customers are to contact LAMY and request a refund. To expedite the refund process, customers are kindly requested to provide product images and confirm the time of delivery.

Step 2: LAMY will review and respond with the results of the examination.

Step 3: LAMY will proceed with the refund process.

Estimated Time for Exchange/Return or Refund/Deposit Return: Payment Method Estimated Refund Time Payment via E-wallet (Momo/Vnpay...) 1 to 3 business days Cash on Delivery (COD)/Bank Transfer/ATM 5 to 7 business days Debit/Credit Card Payment (Visa/MasterCard/JCB) 7 to 15 business days

In cases where the refund has not been received after the aforementioned timeframe, customers are kindly requested to contact the hotline at +8496.8888.214 for assistance.

Note:

1. LAMY covers all transportation costs for exchanges/returns.
2. The estimated refund time is calculated from the date of LAMY's confirmation of the refund process.
3. The bank account details must match those of the person who made the order's payment. For installment payments, the refund time will depend on the customer's bank.
4. LAMY does not apply different refund methods from the payment method chosen by the customer beforehand.

For any questions related to our refund and return policy, please contact our customer service team at info@lamyco.com or call us at +8496.8888.214. We appreciate your understanding and patience throughout this process.

Please note that this refund policy may change without prior notice and was last updated on October 10, 2020. Thank you for choosing to shop at Lamyco.com!